Return Policy

Return Policy – Bright-Essence

Once you contact our customer support regarding a return, your request will be reviewed. Due to high request volumes, responses may occasionally take a little longer. There is no need to send multiple emails — your request will be handled as quickly as possible. We aim to respond within 24 hours.

If for any reason you are not satisfied with your order, please contact us. At Bright-Essence, we strive for 100% customer satisfaction. If you experience any issues with delivery or the product itself, our support team is ready to assist you promptly.

Return Policy
Would you like to return an order? Perhaps the product didn’t meet your expectations or you simply changed your mind. Regardless of the reason, you may return your order within 14 days of delivery. Return shipping costs from your location to our return address are the customer’s responsibility.

Easy returns in three steps:

  1. Request a return form
    Request a return form by emailing support@bright-essence.com. Please include your order number, email address, and the reason for return. We will review your request and provide instructions on how to return the item.

  2. Send back your order
    Return the items together with the completed return form to the address provided on the form. We strongly recommend using a trackable shipping service, as you are responsible for the return shipment.

  3. Receive your refund
    Once we receive your return, we will process the refund within 7 business days.

Return conditions and guidelines
Returned items must be unused, undamaged, and in their original packaging. Hygiene-related items cannot be returned. After receiving and inspecting the returned goods, we will issue a refund within 7 days using the original payment method.

To be eligible for a return, your item must be in the same condition as received — unused and in original packaging. Proof of purchase is required.

To initiate a return, please contact us at support@bright-essence.com. Always include your order number. If your return is approved, you will receive a return form with instructions on how and where to send your package. Products are shipped directly from our suppliers and must be returned to the designated supplier address.
Returns sent without prior approval will not be accepted.

Frequently Asked Questions (FAQ)

What is the return period?
You may return your order within 14 days of delivery.

How long does it take to receive my refund?
Refunds are issued to the original payment method used at checkout. Once we receive and inspect the returned items, we will process the refund. Most financial institutions require up to 7 business days to complete the refund.

What is a return receipt?
This is the proof you receive from the carrier when shipping your return. Please keep it as confirmation that your return has been sent.

Why can’t underwear, masks, hygiene, or beauty products be returned?
These items are considered hygiene products. For health and safety reasons, we do not accept returns of underwear, masks, hygiene, or beauty products. This policy is standard across many retailers.

My item is damaged or defective — what should I do?
To help you as quickly as possible, please send clear photos showing the defect or damage. Images should be taken on a flat surface with good lighting and clearly show the issue. This helps us resolve your request efficiently and prevent future issues.

Did you receive the wrong product?
While we aim to fulfill all orders accurately, mistakes can occasionally happen. If you received the wrong item, we will correct the issue and send the correct product at no additional cost. Please contact customer support for assistance.

Can I return an item without contacting you first?
No. You must contact us before returning any item, as return addresses may vary depending on the supplier.

Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

How can I contact you?
You can reach us by email at support@bright-essence.com. We aim to respond within 24 hours.

Company Name: Bright-Essence
Business Address: Abraham Rademakerstraat 9, 7425 PG Deventer, Netherlands
Chamber of Commerce Number: 82427321
Email: support@bright-essence.com
Phone: +31 6 2643 4676