Privacy Policy

Privacy Policy – Bright-Essence

This Privacy Policy explains how Bright-Essence (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website (“Website”) or purchase products from us (“Products”).

  • the purposes for which personal information is collected and used;

  • how and with whom your personal information may be shared; and

  • how you may contact us regarding access to or correction of your information.

We may update this Privacy Policy from time to time by posting changes on this page. We encourage you to review this page regularly for updates.

1. Definitions

1.1 “We,” “us,” and “our” refer to the business operating this website and acting as the data controller.

2. Individuals Covered

This Privacy Policy applies to personal information relating to (“you” or “your”):
(a) Visitors: individuals who browse our Website;
(b) Customers: individuals who purchase, request, or receive Products;
(c) Contacts: individuals who contact us via the Website, email, or other communication channels.

3. Information We Collect

3.1 We may collect, store, process, and use the following types of personal information:

(a) From visitors:

  • IP address or other device identifiers;

(b) From customers:

  • Username;

  • Account password;

  • Full name;*

  • Email address;*

  • Billing address;*

  • Shipping address;*

  • Payment information;*

  • Phone number;

(c) From contacts:

  • Full name;*

  • Email address;*

  • Any additional information you voluntarily provide.
    (* required fields)

3.2 If required personal information is not provided, we may be unable to grant access to the Website, fulfill orders, or respond to inquiries.

4. Purpose and Use of Information

4.1 We may use personal information for the following purposes:

  • Processing and fulfilling orders;

  • Creating and managing customer accounts;

  • Billing and payment processing;

  • Analyzing Website usage and performance;

  • Personalizing user experience;

  • Improving our Website, services, and Products;

  • Customer support and service communications;

  • Order-related communications such as confirmations and shipping updates;

  • Security, fraud prevention, and risk management;

  • Legal compliance and enforcement;

  • Marketing communications, where permitted;

  • Other purposes directly related to the above.

5. Sharing of Information

5.1 We may share personal information with:

  • Our employees and authorized contractors;

  • Affiliated companies;

  • IT and Website service providers;

  • Payment processors such as PayPal Holdings Inc.;

  • Shipping partners and product suppliers;

  • Cloud hosting and data processing providers;

  • Financial institutions, insurers, and professional advisors;

  • Government authorities when required by law.

6. Cookies

6.1 We use cookies and similar technologies to enhance Website functionality and user experience.
6.2 Cookies help us recognize returning users and store certain preferences.
6.3 By continuing to use our Website, you consent to the use of cookies.

7. Data Retention

7.1 We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Access and Correction

8.1 You may request access to or correction of your personal information by contacting us.

9. Marketing Communications

9.1 We may use your personal information to send marketing communications where permitted.
9.2 You may opt out of marketing emails at any time by contacting us or using the unsubscribe option included in our emails.

Company Name: Bright-Essence
Business Address: Abraham Rademakerstraat 9, 7425 PG Deventer, Netherlands
Chamber of Commerce Number: 82427321
Email: support@bright-essence.com
Phone: +31 6 2643 4676