Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Bright-Essence ("we", "us", "our") collects, uses, and shares personal data when you visit our website, make a purchase, or otherwise interact with us (together, the “Services”).

Scope: This Privacy Policy applies to customers in the United States.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or applicable laws. The latest version will always be available on this page.

What Personal Data We Collect

1. Information You Provide Directly

  • Contact details: Name, billing and delivery address, email address, telephone number
  • Order information: Products purchased, payment confirmation, shipping and delivery details
  • Account information: Username and encrypted password
  • Communication: Messages sent to our customer support team

2. Information Collected Automatically

  • Device and browser information
  • IP address
  • Website usage and interaction data
  • Cookies and similar technologies

3. Information from Third Parties

  • Payment and shipping service providers
  • Marketing and analytics partners
  • Shopify as our e-commerce platform provider

How We Use Your Personal Data

We use personal data for the following purposes:

  • Processing orders and payments
  • Shipping, returns, and refunds
  • Providing customer support
  • Improving our website and services
  • Marketing and advertising where permitted by applicable law
  • Security and fraud prevention
  • Compliance with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the functionality of our website
  • Analyze website usage and performance
  • Personalize content and advertising

You can manage or disable cookies through your browser settings or through our cookie preferences banner. Please note that disabling cookies may affect certain website functions.

Sharing of Personal Data

We only share personal data where necessary, including with:

  • Service providers such as payment processors, shipping carriers, IT providers, and analytics services
  • Shopify as our hosting and e-commerce platform provider
  • Marketing and advertising partners
  • Authorities where required by applicable law
  • Companies within our corporate group where applicable

We do not sell personal data.

Shopify

Our store is hosted by Shopify Inc. Shopify processes personal data to provide and improve its services. More information is available here: https://privacy.shopify.com/

International Data Transfers

Your personal data may be processed outside the United States.

Where applicable, reasonable safeguards are implemented to help protect personal data during international transfers.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

Data Security & Retention

  • We implement technical and organizational measures designed to help protect personal data
  • Personal data is retained only as long as reasonably necessary for business, legal, or operational purposes

Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal data, including:

  • Request access to personal data we hold about you
  • Request correction or deletion of your personal data
  • Object to or restrict certain processing activities
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below. We may request additional information to verify your identity before processing your request.

Marketing Communications

  • You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us directly
  • Transactional communications such as order confirmations and shipping updates are not affected

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party websites.

Contact

Data controller:

Bright-Essence
Abraham Rademakerstraat 9
7425 PG Deventer
Netherlands

Email: support@bright-essence.com
Phone: +1 363 201 9056
Contact: via our contact form

Customer Service Hours (ET):

  • Monday to Friday: 8:00 AM – 5:00 PM
  • Saturday: 8:00 AM – 12:00 PM
  • Sunday: Closed

If you have any questions about this Privacy Policy, please contact us.

This Privacy Policy is intended to comply with applicable United States privacy and consumer protection laws.