Payment & Billing

This Payment & Billing Policy applies to all orders placed with Bright-Essence for delivery within the United States.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • PayPal
  • Creditcard (Visa, Maestro, Mastercard, American Express)
  • Apple Pay
  • Google Pay
  • Shop Pay

2. Payment Processing

  • Payment is required at the time of placing your order.
  • Orders are processed after successful payment authorization.
  • If a payment is declined, canceled, or temporarily held for verification, the order may not be completed.
  • You may attempt the payment again or use an alternative payment method.

3. Prices & Currency

Prices are displayed based on your delivery location.

Country Currency
United States United States Dollar (USD $)

Additional information:

  • The currency shown at checkout is the final transaction currency.
  • Applicable taxes may be included where required by law.
  • Prices may change at any time but will not affect confirmed orders.

4. Taxes & Charges

For orders delivered within the United States, the amount displayed at checkout is the amount charged at the time of purchase.

No additional shipping charges apply where free shipping is stated.

5. Secure Payment Processing

  • Bright-Essence uses secure encryption and established payment providers to process transactions.
  • We do not store complete payment card details on our servers.

6. Refunds & Chargebacks

  • Refunds are handled in accordance with our Returns & Refunds Policy.
  • Refunds are issued to the original payment method used during checkout.
  • If you experience an issue with your order, we recommend contacting our customer service team before initiating a chargeback with your payment provider.

7. Invoices

If you require an invoice for your order, please contact us at: support@bright-essence.com

8. Fraud Prevention

Orders may occasionally require additional verification to help prevent unauthorized or fraudulent transactions.

9. Customer Service & Contact

Our customer service team aims to respond to inquiries within 24 hours during business days.

Customer Service Hours (ET):

  • Monday to Friday: 8:00 AM – 5:00 PM
  • Saturday: 8:00 AM – 12:00 PM
  • Sunday: Closed

If you have any questions regarding payments or billing, please contact us.