Terms and Conditions

1. Introduction
1.1 These terms and conditions apply to the use of our website and to the purchase of products offered through our website.
1.2 Definitions and interpretations of these terms can be found in Section 26.

2. Acceptance of Terms
2.1 You represent and warrant that:
(a) you are a natural person and at least 18 years old;
(b) you are legally capable of entering into a binding contract with us; and
(c) you are not prohibited by law or agreement from entering into a binding contract.

2.2 We reserve the right to request written proof of your eligibility to accept these terms.
2.3 You represent and warrant that you have not:
(a) been convicted of any computer- or internet-related offense; or
(b) previously been suspended or prohibited from purchasing products or accessing the website.

2.4 We reserve the right to deny access to our website if we believe such denial is necessary or appropriate.
2.5 By placing an order, you acknowledge that:
(a) you have read and fully understood these terms;
(b) you agree to purchase the products exclusively under these terms;
(c) your order confirmation is based solely on these terms; and
(d) you agree to be bound by these terms.

2.6 If you do not agree to these terms, you must not use the website or purchase products.
2.7 You must expressly agree to these terms in order to:
(a) submit information through the website; or
(b) purchase any products.

2.8 By using our website or purchasing products, you also accept our Privacy Policy and agree to comply with our Acceptable Use Policy (see Section 12).
2.9 We recommend printing or saving a copy of these terms for your records.
2.10 If you do not agree to these terms, you must not place an order or contact us.

3. Personal Use
You confirm that you will use the website solely for personal, non-commercial purposes and not on behalf of any third party.

4. Pricing
4.1 Product prices displayed on our website include shipping costs but do not include taxes, customs duties, or other government charges.

4.2 Any applicable taxes, customs fees, duties, or import charges are the responsibility of the customer and are not included in the product price. Products may be shipped from international locations, and additional charges may apply depending on the destination.

4.3 We make every effort to ensure that product descriptions and prices are accurate. If a pricing error is identified, we will notify you and provide the option to confirm or cancel the order at the correct price.
4.4 We are not obligated to fulfill an order if pricing information is incorrect, even after an order confirmation has been sent.
4.5 Prices may change at any time but will not affect confirmed orders.

5. Placing an Order
5.1 All orders are subject to product availability. Upon successful placement, you will receive an order confirmation email.
5.2 A binding contract is formed only upon issuance of an order confirmation.
5.3 Orders containing multiple items may be shipped separately.
5.4 We reserve the right to remove products from the website at any time.
5.5 We may refuse or cancel any order at our discretion.
5.6 If an order is canceled after payment, a full refund will be issued.

6. Payment
6.1 Payment must be made using one of the accepted payment methods displayed on the website.
6.2 We are not responsible for unauthorized use of payment methods by third parties.
6.3 Chargebacks or unauthorized refund requests are not permitted.

7. Shipping
7.1 Orders will be shipped to the delivery address provided at checkout.
7.2 Estimated delivery times are displayed during checkout.
7.3 If delivery to a location is not possible, we will notify you and refund the order.
7.4 Risk of loss passes to the customer upon delivery.

8. Order Cancellation or Modification
8.1 Orders may be canceled or modified by contacting us via email before processing.
8.2 Once an order has been packaged or shipped, it cannot be canceled or modified.
8.3 Due to automated processing, cancellations are only possible within 24 hours of order placement.

9. Defective Products
9.1 Products are standard items and not custom-made.
9.2 Product information is provided “as is” without warranties.
9.3 Images may slightly differ from actual products.
9.4 Defective items must be reported with supporting images.
9.5 Approved defective items may be replaced or refunded at our discretion.

10. Returns and Refunds
10.1 Our return policy forms part of these terms.
10.2 Returns are accepted within 30 days of delivery.
10.3 Return shipping costs are the responsibility of the customer.
10.4 Refunds are issued only after receipt and inspection of returned items.
10.5 Items must be unused and returned in original condition and packaging.

11. Discount Codes
Discount codes must be entered at checkout and are subject to availability and restrictions.

12. Acceptable Use
You agree not to misuse the website, engage in unlawful activity, or attempt to interfere with website functionality.

13. Intellectual Property
All website content is protected by intellectual property laws. Unauthorized use is prohibited.

14. Privacy
Our Privacy Policy governs the handling of personal data.

15. Limitation of Liability
To the maximum extent permitted by law, our liability is limited to the greater of USD $1,000 or five times the product price.

16. Governing Law
These terms are governed by the laws of the jurisdiction in which the website is operated.

17. Contact Information
Company Name: Bright-Essence
Business Address: Abraham Rademakerstraat 9, 7425 PG Deventer, Netherlands
Email: support@bright-essence.com
Phone: +31 6 2643 4676