Shipping policy

Shipping Policy – Bright-Essence

This Shipping Policy applies to all orders placed with Bright-Essence for delivery within the United States. By placing an order, you agree to the terms set out below.

Shipping Destination

We currently deliver to:

• United States (US)

Shipping Costs

We currently offer free standard shipping on all orders within our delivery area. No minimum order value applies.

Country	Shipping Cost
United States (US)	Free

Processing and Delivery Times

• Order cut-off time: 1:00 PM Eastern Time (ET). Orders placed after this time are processed on the next business day.
• Processing time: 1–3 business days (Monday to Saturday, excluding public holidays)
• Delivery partners: USPS, UPS, FedEx, or comparable carriers
• Transit time: 3–8 business days (Monday to Saturday)
• Estimated total delivery time: 4–11 business days from dispatch

Estimated Delivery Times by Destination

Country	Transit Time
United States (US)	3 to 8 business days

Please note that delivery times are estimates and may vary during periods of high demand, holidays, weather disruptions, or circumstances outside our control.

Order Fulfillment Approach

To help manage inventory efficiently and reduce unnecessary packaging waste, some items may require additional preparation time before shipment. This does not result in additional shipping charges.

If unexpected delays occur, we may contact you using the information provided with your order.

Duties, Taxes and Charges

For orders delivered within the United States, the total amount shown at checkout is the amount charged at the time of purchase.

No additional shipping charges apply where free shipping is stated.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details where available.

Please allow 1–2 business days for tracking updates to appear after the shipping label has been created.

You may also be able to track your order through our “Track Your Order” page using your order number and email address.

Delivery Issues, Loss or Damage

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact our customer service team as soon as possible.

Depending on the situation, we may offer a replacement, store credit, or refund after review.

For damaged deliveries, we may request clear photos to assist with the assessment process.

Customer Service & Contact

If you have any questions about shipping, delivery, or tracking, our team will be happy to assist you.